Return Policy

Last updated: 26-12-2025

At Radoxa Store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order if:

• The item is unused and in its original condition

• All tags, packaging, and accessories are included

• The item is not a final-sale or non-returnable product (e.g., hygiene items, personalized items)

2. How to Start a Return

To begin a return, please contact us at radoxa.info@gmail,com with:

• Your order number

• Photos of the product (if damaged/incorrect)

• A short description of the issue

We will review your request and provide instructions within 24–48 hours.

3. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, we will replace it at no cost.
Please contact us within 7 days of delivery with photos showing the issue.

4. Return Shipping Costs

• If the return is due to our error (damaged, wrong item, manufacturing issue), we cover all shipping costs.

• If the return is due to customer preference (changed mind, wrong size chosen), the customer is responsible for return shipping.

5. Refunds

Once we receive and inspect your returned item, we will notify you.
If approved:

• Refunds are issued to your original payment method

• Processing time: 3–7 business days

Shipping fees (if applicable) are non-refundable.

6. Order Cancellations

Orders can be canceled within 6 hours of purchase.
After this window, the order may already be processing or shipped.

7. Non-Returnable Items

These items cannot be returned:

• Final sale or clearance items

• Personalized products

• Intimate or hygiene products (e.g., swimwear, undergarments)

• Items returned without original packaging

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8. Contact Us

For any questions about returns, contact us at:
radoxa.info@gmail.com